What kind of free training do you provide?
We offer free online videos that are available on YouTube. We do not provide any other training like face to face training at this time.

Do you offer face to face training?
No, we only offer online training.

Do you have an office location?
We do not have a physical office. We hire people from around the world to help create our videos.

Does your training cost anything?
There is no cost associated with any of our training.

Who provides the voice talent for the videos?
Currently the voice talent is provided by H P Lewis. You can find his web page here.

Which courses are you planning on releasing videos for?
We are currently working to release parts 2 and 3 of the CompTIA A+ 220-1001. After this, we will be working on creating videos for 220-1101 A+. We won’t be finishing the 220-1001 as we feel our efforts are best focused on the new exam.

Do you offer any certification?
We do not provide any certification. If you want to book an exam go to http://www.prometric.com

Can I get a study guide for the course?
We no longer release study study guides for our courses.

Can I get exam questions for the course?
We no longer release exam questions for our courses.

Do you have any network diagrams or other materials to go with the course?
Here it is.

Can I send you an e-mail asking you questions on the course or video?
Sure. Unfortunately we get a lot of e-mail and can not answer them all. Please provide some information about the problem you are having. Saying something along the lines I am trying to connect to a server and I am getting an error does not help. Information like the error number and which operating system helps us a lot to answer your question. If you are referencing something in a video please state what in the video you are referencing. We have over 300 videos and can’t remember what is in all of them.

I don’t have MSPress or other copyrighted material can you provide it?
We can’t provide free copies of products that are copyrighted or provide links to download copyrighted software so please do not ask.

Can I download the videos to watch offline?
At this stage we do not offer this. However, if you subscribe to YouTube you can use their offline play option. Our income comes from ad revenue from YouTube which we need to pay our staff.

Which software do you use to create the videos?
We use PowerPoint to create the initial presentation. The Powerpoint is exported to Illustrator. Once in Illustrator it is imported in After Effects. The video editing in done in Premire Pro.

Can I re-post your resources on my own site/blog etc?
Yes you can. You can copy and paste the descriptions as well if you wish. You can also embed the videos on your web site as well. As long as you are not uploading the videos to your own YouTube Channel or changing the content re posting is fine.

When do exams expire?
Go to the following link to find out when an exam expires. http://www.microsoft.com/learning/en-us/retired-certification-exams.aspx

My exam has expired can I still sit it?
If the exam is listed as expired go to www.prometric.com and see if you can still book it. If they are still allowing you to schedule an exam you can still sit it and it will count. However, I would not waste any time because once you can no longer schedule a test you can no longer sit that test at all.